Last updated: July 2026
Our baked goods, cakes, and prepared foods are perishable and made fresh to order. For food safety reasons, we cannot accept returns of perishable items once they have been delivered or picked up. If your order arrives damaged, incorrect, or below our quality standards, please contact us within 24 hours of receiving it — with a photo if possible — and we will make it right with a replacement, store credit, or refund.
You may cancel or modify an order free of charge up to 24 hours before your scheduled delivery or pickup time. Orders cancelled within 24 hours of the scheduled time may not be refundable, since your items are usually already in production. Custom cakes and large catering orders may require additional notice — please ask when placing your order.
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer. Orders paid in cash are refunded in cash at the store or by store credit.
If you prefer, we can issue store credit instead of a refund. Store credit never expires and can be used on any future online or in-store purchase.
Contact us with your order number (shown on your confirmation email) and we will take care of the rest:
You can also check the current status of your order on our order tracking page.